The answer to the most frequently asked questions.
FAQ - Frequently Asked Questions
We ship every business day all orders received by 12:00 PM on the same day via express courier. All orders received on Saturday and Sunday, or after 1:00 PM on Friday, are shipped on the following Monday.
- Central and Northern Italy: 24 hours
- Southern Italy: 48 hours
- EUROPE:
Austria: 1/2 – 2/3 days
Germany: 1/2 – 2/3 days
Belgium: 2/3 days
France: 2/3 days
Luxembourg: 2/3 days
Netherlands: 2/3 days
Poland: 3/4 days
Czech Republic: 3/4 days
Denmark: 3/4 days
Portugal: 3/4 days
Slovakia: 3/4 days
Switzerland: 3/4 days
Croatia: 3/4 – 5/6 days
Great Britain: 3/4 – 5/6 days
Serbia: 7/8 days
Estonia: 4/5 days
Latvia: 4/5 days
Lithuania: 4/5 days
Romania: 4/5 days
Sweden: 4/5 days
Slovenia: 3/4 – 5/6 days
Liechtenstein: 4/5 days
Bulgaria: 5 days
You can contact the administrative and commercial offices from Monday to Friday, between 9:00 AM and 6:00 PM, at the phone number 0545-292582. On Saturdays, Sundays, and public holidays, we will respond as soon as possible.
For order inquiries, please provide your order number.
You can pay with a PayPal account or use your Visa, MasterCard, American Express, Satispay, Bank Transfer.
We also offer Cash on Delivery shipping ( only for Italy )
Certainly!
You can pay in 3 installments with PayPal or Klarna (credit cards). Simply select it at checkout.
Certainly, you can email [email protected] or call our number to arrange an in-person pickup.
During the purchase process, select “in-store pickup.”
We are located in Conselice (RA).
This can happen for several reasons:
An incorrect email address was entered.
The order was not completed successfully.
The confirmation email ended up in the spam folder.
We recommend contacting us and providing the necessary information to help identify the issue. Useful information includes the email address, the buyer’s first and last name, and the approximate time of purchase.
Alternatively, you can email us at [email protected].
You need to email [email protected] within 24 hours of placing the order, or wait for an email from GLS and you can update it independently.
Once your package has been shipped, you will receive the tracking information directly from the courier to your email address.
For bulk purchases, we offer special pricing. Please email [email protected] to get more details.
It is possible to enter different shipping details from the billing address during checkout by checking the appropriate box.
For purchases made by businesses, freelancers, and associations, it is possible to request an invoice during checkout.
For purchases by private individuals, only shipping details are required, and the tax code is needed if you wish to receive an invoice.
Product inquiries
When you purchase our arcade, you will receive 3 boxes with everything ready to play. The cabinet with a pre-assembled screen, console, and cables. You just need to assemble the components.
Absolutely NOT! The assembly is very simple, in fact, the screen and console are already assembled. After purchase, you will receive an instruction manual with 15 pages that are foolproof.
All you’ll need is a cross screwdriver and 40 minutes.
Theoretically no, the risk of damage during transport is too high.
Shipping fully assembled furniture carries a 37% chance of transport damage, which is why we chose to ship only small, well-packaged boxes.
However, we can assemble it and ship it on a pallet if you prefer – just select the delivery option during checkout (with an additional cost), or you can pick it up from our warehouse free of charge.
It fits easily into almost any car (dimensions 150 x 65 x 45 cm)
Download the game list to see which ones are already preloaded.
If a game is not included, it can be downloaded online or installed easily via a micro SD card, which is easily accessible.
Instructions will be provided at the time of purchase.
If you purchase only the console, you will receive just the console, ready to be connected to a TV or monitor via HDMI or VGA outputs.
Yes, the volume is adjustable even during gameplay, simply using a dial on the back of the console.
Yes, by using an HDMI to VGA adapter, sold separately.
Here is the link:
Built with 19mm thick melamine wood, fully coated. Designed to last over time and be a loyal companion for your adventures.
Stay away from cabinets made with thin MDF (less than 15mm thick); they are not very durable and absorb moisture from the air, which means they will start swelling in various spots and become permanently damaged after a short time.
The cabinet can be either black or white, at your choice.
In the demo video, the person playing is 185 cm tall.
The height of the control panel from the ground is 97.5 cm.
We can add side graphics to the cabinet — click here to see them:
Yes, an internet connection is not required to play the games.
Yes, sign up for the mailing list from this page.
An internet connection is not required; it’s just an option to add more games.
Yes, you can see all the photos and videos on the product page.
Pandora Box E-Sport
Main Chip: S812 (Android 4.4) 4 Core
RAM DDR size: 8GB
GRAPHICS: Mali-450 MP8 – 1GB RAM
storage capacity: 4GB+TF64G
Max Resolution: 1920*1080P
mame（0.139）
Naomi DC PSP PS N64 (3D)Mame FBA FC SFC GBA GBC MD GB SMS(2D)
It uses a refurbished industrial monitor, a product that would cost €300–400 if bought new.
Full specifications are listed below.
| Panel Specification | |
| Size | 22“ (55,88cm) |
| Brand | Novomatic |
| Model | 400522001/ 40110102 |
| Resolution | 1680(RGB)×1050 (WSXGA+) or |
| 1440(RGB)×900 WXGA+ | |
| Format | 16:10 |
| Brightness | 300 cd/m² (Typ.) |
| Contrast Ratio | 2000:1 (Typ.) or 900:1 |
| Viewing Angle | 89/89/89/89 (Typ.)(CR≥10 |
| Lamp Type | CCFL |
| Interface | VGA |
| Case | Open Frame |
| Case dimension | 496x333x42.4mm |
| Weight Netto | 4.760gr. |
| Touch Screen Type | NON TOUCH |
| Supplier | ./. |
| Model | ./. |
| Interface | ./. |
| Power input voltage | |
| 12V |
Of course! All Pandora Boxes are compatible, and we can ship you just the cabinet and screen to turn your Pandora Box into a real arcade machine.
Here’s the product link -> CLICK HERE
Yes, the arcade cabinet offers various graphical options, including scanlines that emulate the look of old CRT monitors—perfect for those nostalgic for classic arcade displays.
For a visual demonstration, check out this video:
Domande Post Vendita
Spediamo ogni giorno lavorativo gli ordini ricevuti entro le ore 11:00. Tutti gli ordini ricevuti il sabato e la domenica e comunque dopo le 11:00 del venerdì, vengono spediti il lunedì successivo.
La spedizione impiega 24 ore per il centro nord Italia e 48 ore per il Sud Italia. fino a 72 ore per le isole.
Quando il tuo ordine sarà in stato completato riceverai il tracking nel tuo indirizzo di posta elettronica. Di solito le mail arrivano nel tardo pomeriggio.
Devi scrivere una mail con il numero ordine e il nuovo indirizzo a [email protected] entro 24 ore dall’ordine.
Devi scrivere una mail con il numero ordine e il nuovo indirizzo a [email protected] entro 24 ore dall’ordine.
1) è stato inserito un indirizzo email che contiene un errore di battitura;
2) l’ordine non è andato a buon fine.
3) email di conferma finita nello spam.
In caso non riuscite a risolvere meglio contattarci e fornirci le informazioni necessarie per identificare il problema. Le informazioni utili sono l’indirizzo email, il nome e cognome dell’acquirente e l’ora indicativa di acquisto. Oppure scrivere una mail a [email protected]
Per gli acquisti da parte di aziende, liberi professionisti e associazioni è possibile inserire nell’ultimo passaggio, prima di procedere con il pagamento, i dati per la fatturazione con un indirizzo diverso rispetto ai dati per la spedizione.
Per gli acquisti da parte di privati sono necessari solo i dati di spedizione ed eventualmente il codice fiscale se si vuole avere la fattura.
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